Privacy Policy

Last updated: January 2026

1. Introduction

This Privacy Policy explains how Broadcast (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our email marketing platform (“Service”).

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

  • Name and email address
  • Company/organization name (optional)
  • Payment information (processed securely by our payment provider)

2.2 Subscriber Data

When you use our Service, you may upload:

  • Subscriber email addresses
  • Subscriber names and custom data
  • Tags and segmentation data

2.3 Usage Data

We automatically collect:

  • IP addresses and device information
  • Browser type and version
  • Pages visited and features used
  • Email engagement metrics (opens, clicks)

2.4 Cookies

We use cookies and similar technologies for:

  • Session management
  • Remembering preferences
  • Analytics and performance monitoring

3. How We Use Your Information

We use collected information to:

  • Provide and maintain the Service
  • Process payments and billing
  • Send service-related communications
  • Improve and optimize the Service
  • Detect and prevent fraud or abuse
  • Comply with legal obligations

4. Data Sharing

4.1 We do NOT:

  • Sell your personal data
  • Share subscriber data with third parties for marketing
  • Access your subscriber emails without permission

4.2 We may share data with:

  • Service providers (hosting, payment processing)
  • Legal authorities when required by law
  • Business successors in case of merger or acquisition

5. Email Sending

When you send emails through our Service:

  • Emails are sent via your configured email provider
  • We track opens and clicks for analytics
  • Tracking can be disabled if desired

6. Data Security

We implement appropriate security measures including:

  • Encryption of data in transit (TLS)
  • Encryption of data at rest
  • Regular security audits
  • Access controls and authentication

7. Data Retention

  • Account data: Retained while your account is active
  • Subscriber data: Retained until you delete it
  • Usage logs: Retained for 90 days
  • Backups: Retained for 30 days after deletion

8. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your data (“right to be forgotten”)
  • Export your data
  • Restrict or object to processing
  • Lodge a complaint with a supervisory authority

9. GDPR Compliance

For EU users, we act as:

  • Data Controller for your account data
  • Data Processor for your subscriber data

We provide Data Processing Agreements (DPAs) upon request.

10. International Transfers

Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers.

11. Children’s Privacy

Our Service is not intended for users under 16 years of age. We do not knowingly collect information from children.

Our Service may contain links to third-party websites. We are not responsible for their privacy practices.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the Service.

14. Contact Us

For privacy-related questions or to exercise your rights:

15. Data Protection Officer

If required by applicable law, our Data Protection Officer can be reached at [email protected].

By using Broadcast, you acknowledge that you have read and understood this Privacy Policy.